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Rated 4.60/5 based on 974 customer reviews

NATIONAL REPORT—Prior to one of her recent trips, Judy Smith* called the motel where she was going to be staying and requested that no chemicals, air fresheners or room deodorizers be used in her room.

Unfortunately, housekeeping only got the message about not using cleaning chemicals and not the part about not using air fresheners or room deodorizers.

Upon entering her 0 room, Judy said a flowery fragrance of artificially scented products hit her immediately and her throat began to close.

“I became hoarse and had to leave the room, sit outside for an hour or longer while my own room air purifier worked,” Smith said, adding that the bathroom was truly the only safe place for her in her guestroom.

Our Front Desk staff was happy to read your impressions of their work and we will continue to maintain the hotel to your satisfaction.

Coast Bastion is also a pet friendly Nanaimo hotel; so let your four legged family members join in the fun!The front desk, housekeeping and breakfast staff were all very friendly and accommodating.I needed help finding a local drug store and the front desk staff printed a map for me. Thank you for staying with us and for your kind remarks about the hotel and our staff.We were in town with lots of family members for our son's college graduation. They helped make special arrangements so that we could all celebrate together, and their extra efforts made all the difference for a successful family gathering.I stayed overnight at this hotel with my daughter while visiting a local college.

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